Help Center

Help & Support.

Real humans, real answers. Most inquiries answered within 2 business days. Billing and refund requests within 7 business days.

What do you need help with?

Billing & payments

Charges from OS LIVE on your statement, failed payments, or duplicate orders.

Refunds

Refund requests are reviewed within 7 business days per our Refund Policy.

Live room access

Trouble joining the room, audio issues, or questions about a paid action.

Clips & merch

Missing clip downloads, merch reservations, or order status questions.

SMS notifications

Manage going-live alerts and order updates. Reply STOP to opt out anytime.

Account & safety

Account access, password resets, or report a community-rules violation.